Achievement Highlights

Team Leadership and Expansion

Instrumental in building and orchestrating new Technical Services and Technical Support teams across the UK and Australia, notably spearheading the establishment of the newly formed Australian office. Led recruitment efforts, cultivated high-performing teams, and fostered a collaborative environment that underpinned successful operations and customer support.

Product Development and Contract Wins

Drove innovation by conceptualizing and spearheading the development of various products within the Aviation sector. These groundbreaking solutions played a pivotal role in securing significant contracts and elevating the organization's market standing. These products were successfully designed and created from the ground up, translating concepts into tangible value propositions that resonated with our clients.

Contract Expansion, Awards and Recognition

Strategically expanded the Qantas contract to encompass a comprehensive suite of five products, a testament to the exceptional value delivered. This initiative led to the organization being awarded a first and a second in two "disrupter awards", solidifying our reputation as an industry disruptor and an essential partner for innovative solutions.

Global Contract Implementation and Cloud Migration

Orchestrated the roll-out of a key product into the newly awarded Emirates contract, catering to aviation weights and balances, and centred around safety, compliance and efficiency. Demonstrated adeptness in navigating complex international collaborations. Completed the successful migration of this blue chip customer from traditional "on-premise" infrastructure to the Azure cloud later into the contract.

Cloud Migrations

Defined and executed the migration of a substantial 'on-premise' infrastructure to the Azure cloud, encompassing diverse solution architectures for multiple clients and internal systems. This complex migration project culminated in the seamless deployment of more than 50 individual virtual servers, each fortified with robust high-availability and security measures. Additionally, all systems were meticulously monitored in real-time, ensuring optimal system health, performance, stability, and security throughout the transition.

Comprehensive IT Transformation

Spearheaded a comprehensive IT transformation through the strategic implementation of Atlassian products, including Jira, Confluence, Service Desk, and Bit Bucket, across the entire organization. This transformative initiative streamlined workflows, enhanced collaboration, and elevated project management capabilities, contributing to operational efficiency and excellence.

InfoSec and Technical Policy Leadership

Championed information security and technical compliance through the creation and deployment of a comprehensive technical policy library. Designed to address crucial aspects including InfoSec and GDPR, this initiative ensured rigorous adherence to regulatory standards and best practices across the organization.

Autonomous System Monitoring and Alerting

Architected and implemented a cutting-edge autonomous system monitoring and alerting environment, empowering the organization with real-time insights and proactive issue resolution capabilities. This innovative framework translated into enhanced operational efficiency and a proactive approach to technical challenges.

Strategic Commercial Engagement and Presentations

Contributed to the award of prominent blue-chip contracts including Emirates, Qantas, SAS Airways, Xerox, FujiFilm and the RAC by authoring and delivering compelling technical responses during commercial activities. Concisely communicating the organization's value proposition, technical capabilities, and alignment with client needs, playing a pivotal role in securing high-profile partnerships.

Industry Engagement and Thought Leadership

Pioneered the creation of IBM's InfoBahn roadshow, showcasing technical expertise and thought leadership to diverse audiences. Actively participated in global exhibitions, contributing to the organization's industry recognition and reputation as a leading innovator.

Leadership and Management

Strategic Leadership at Board Level

Demonstrated adeptness in strategic decision-making and leadership at the highest organizational levels. Successfully collaborated with board members to align organizational vision with actionable strategies, driving sustained growth and success.

Inclusive Leadership Across All Levels

Nurtured a culture of inclusivity and collaboration by providing visionary leadership to diverse teams at all levels. Focused on cultivating an environment where each team member's unique strengths contribute to a unified and high-performing whole.

Effective Communication, Inside and Out

Showcased exceptional communication skills, seamlessly conveying complex concepts to internal teams, external stakeholders, and clients. Negotiated and navigated diverse communication channels to foster understanding and drive productive relationships.

Dynamic Team Building and Management

Leveraged a comprehensive understanding of team dynamics to build, develop, and lead high-performing global teams. Successfully aligned talent, resources, and strategies to achieve organizational objectives.

Global Team Oversight and Coordination

Orchestrated the cohesive management and coordination of global teams, fostering a shared sense of purpose and direction across diverse locations. Expertly balanced localized needs with overarching organizational goals.

End-to-End Product Lifecycle Expertise

Demonstrated mastery in the complete product lifecycle, from ideation and creation to development and successful release. Applied strategic vision and meticulous planning to ensure product success and client satisfaction.

Holistic Software Development Lifecycle Management

Effectively oversaw the software development lifecycle, aligning development efforts with organizational goals and driving efficient project execution from inception to delivery.

Adaptive Change Management

Displayed exceptional change management acumen, guiding organizations through transformative shifts with sensitivity and effectiveness. Successfully managed teams during transitions, fostering seamless adoption and sustained performance.

Governance and Customer Incident Management Proficiency

Demonstrated adeptness in governing customer incidents and service management, ensuring seamless incident resolution, governance compliance, and impeccable service delivery to enhance client relationships.

Robust Infosec and Cybersecurity Expertise

Leveraged extensive knowledge of information security and cybersecurity to fortify internal and customer systems. Established and executed comprehensive strategies to safeguard sensitive data and mitigate risks.

Cloud Deployment and Security Prowess

Exemplified mastery in cloud deployments, management, and security protocols. Implemented cutting-edge strategies to ensure cloud environments meet stringent security standards while enabling flexible and scalable operations.

Astute Risk Management Abilities

Displayed keen risk management skills, identifying potential vulnerabilities and proactively implementing measures to minimize and mitigate risks across diverse operational domains.

Thorough Policies, Procedures, and Processes Oversight

Applied meticulous attention to detail in developing and enforcing policies, procedures, and processes across various domains such as Infosec, assets, access, network, and devices. Ensured organizational compliance and streamlined operations.

GDPR and Data Protection Authority

Demonstrated expertise in GDPR and data protection, aligning organizational practices with stringent regulatory requirements. Successfully ensured the ethical and secure handling of data while fostering client trust and compliance.

Business Development and Commercial

Strategic Tender Management

Demonstrated proficiency in spearheading tender management, crafting and executing technical sections of Requests for Proposal (RFP) and Requests for Information (RFI). Aligned technical responses with client requirements, resulting in successful contract acquisitions.

Integrated Hosting Services and Consultancy

Showcased an innate ability to offer integrated hosting services and expert consultancy to clients. Positioned offerings that encompassed cutting-edge solutions and strategic insights, providing clients with comprehensive and tailored solutions.

Dynamic New Product Launch Execution

Successfully orchestrated new product launches, leveraging meticulous planning and strategic positioning to capture market attention and drive client engagement. Employed innovative strategies to ensure seamless product introduction and market penetration.

Customer Governance and Relationship Management

Exemplified customer governance by fostering and nurturing enduring client relationships. Leveraged effective communication and engagement strategies to ensure alignment with client expectations, consistently delivering exceptional value and satisfaction.

Customer Loyalty Programs

Pioneered creative and effective customer loyalty programs that fostered enduring partnerships. Designed and executed initiatives that celebrated client collaboration, engagement, and long-term commitment, enhancing overall client satisfaction and retention.

Technical Services

Data Analysis and Warehousing

Displayed adeptness in data analysis and warehousing, employing advanced methodologies to extract actionable insights from complex datasets. Leveraged this expertise to inform strategic decision-making and enhance operational efficiency.

ELK Stack Mastery (Elastic, Logstash, Kibana, Beats)

Demonstrated comprehensive command over the ELK stack, harnessing Elastic, Logstash, Kibana, and Beats to drive data visualization, analysis, and reporting. Translated raw data into meaningful insights to support informed business strategies.

Comprehensive Infrastructure Monitoring

Designed and deployed Nagios and File/Metric Beat to orchestrate comprehensive infrastructure monitoring, ensuring optimal system performance and pre-emptively addressing potential issues. Applied real-time monitoring for timely issue identification and resolution.

Vulnerability Testing and Remediation

Showcased expertise in vulnerability testing, assessment, and reporting, skilfully identifying potential weaknesses and devising effective remediation strategies. Proactively bolstered system security through rigorous testing and meticulous analysis.

Incident and Service Desk Management

Pioneered the creation and management of incident and service desks, expertly streamlining issue resolution and service delivery. Demonstrated the ability to maintain seamless operations and exceptional client satisfaction through efficient incident management.

Disaster Recovery Process and Policy Knowledge

Illustrated a deep understanding of disaster recovery processes and policies, ensuring organizational resilience in the face of unforeseen disruptions. Developed and implemented robust strategies to safeguard data and systems.

Windows Server Administration

Displayed mastery in Windows server administration, adeptly overseeing and optimizing server environments. Leveraged this proficiency to ensure seamless operations and reliability across Windows-based systems.

Web Server Administration

Exhibited adeptness in web server administration, including IIS and Apache, facilitating the smooth functioning and optimization of web-based platforms. Expertly managed server configurations to ensure seamless user experiences.

Linux Server Administration

Demonstrated versatility in Linux server administration, proficiently managing diverse Linux distributions to ensure high-performance and secure server environments.

 Unix Server Administration (Solaris, AIX, HP UX)

Showcased proficiency in Unix server administration across multiple platforms, including Solaris, AIX, and HP UX. Employed this expertise to ensure the stability, security, and optimal performance of Unix-based systems.

Application and Database Design

Illustrated strategic acumen in application and database design, translating complex requirements into efficient and scalable solutions. Employed innovative design principles to optimize performance and enhance user experiences.

Database Administration Excellence (DB2, Informix, MySQL, Oracle, UniVerse/UniData, MS SQL, Progress, QM)

Displayed comprehensive database administration skills across a range of platforms, including DB2, Informix, MySQL, Oracle, UniVerse/UniData, MS SQL, Progress, and QM. Expertly managed databases to ensure data integrity, security, and efficient operations.

Effective Microsoft Exchange Server Administration

Showcased proficiency in Microsoft Exchange server administration, expertly managing email systems to ensure smooth communication and collaboration within the organization.

Technical Development

Versatile Programming Languages

Demonstrated fluency in an array of programming languages, including PHP, C#, Java, JavaScript, jQuery, UniBasic, Perl, and Objective-C. Skillfully utilized these languages to create dynamic and robust software solutions.

Diverse Development Frameworks

Illustrated expertise in a range of development frameworks, such as Visual Studio, Eclipse, DesignBAIS, and SB+. Leveraged these frameworks to streamline development processes and create efficient, high-quality applications.

Mobile Application Development Proficiency

Exhibited mastery in mobile application development for Android and iOS platforms, employing Cordova to create cross-platform solutions. Developed engaging and user-friendly mobile applications to enhance user experiences.

Advanced VOIP / PBX Technologies

Displayed adeptness in VOIP and PBX technologies, including Asterisk, SIP, IAX2, and Zultys. Utilized these technologies to create efficient and scalable communication solutions, enhancing organizational connectivity.

Professional-Level Web Design and Creation

Showcased exceptional web design and creation skills, crafting professional-grade websites that captivate and engage audiences. Leveraged design principles and user-centric approaches to ensure optimal user experiences.

Expertise in Web Coding

Illustrated proficiency in web coding languages, encompassing HTML, XML, and CSS. Employed these languages to design and develop visually appealing and responsive web interfaces.

Cisco Programming Competency

Demonstrated skillful Cisco programming capabilities, utilizing Cisco technologies to design and implement networking solutions. Employed Cisco programming to optimize network performance and connectivity.